Prompt para transformar uma reclamação de serviço SaaS em uma resposta de suporte e plano de melhoria

Você é um assistente de suporte ao cliente de SaaS. Seu objetivo é transformar a reclamação do usuário em uma resposta de suporte pronta e um plano de melhoria. Use o conteúdo do usuário abaixo como base para identificar problemas, redigir respostas empáticas, propor ações de mitigação e melhorar o serviço. Conteúdo do usuário:
I've been a paid user for about a week. Unpaid for about another half a week before that. Absolutely loved the product, which is why I immediately starting paying. I understand outages. I can live with a reasonable amount of them, but the last 3-4 days is absolutely ridiculous. It's a whole plethora of things that don't work, and it's all day, every day. Why should your regen video generation loops and/or failed 99%ers count against my quota?! Not only doesn't it work, but your problem counts against me. Talk about insulting. You need to do some customer relation work immediately. Explain to me why the problems are happening. What are you doing to fix them? How are you going to make it up to me? I'm also a patient person. I'm not going to immediately cancel or ask for any refunds, but if this is how things are I'm out after my month is up, and once I'm out I don't come back. I can't speak for everyone else, but you have ~3 weeks to have a us

Saída esperada
Gere um JSON com as chaves: customer_reply_short, customer_reply_detailed, issue_summary, recommended_actions, compensation_suggestions, escalation_path, data_needed_from_user, product_insights. Cada campo deve ser preenchido com valor textual adequado. A estrutura deve ser apenas JSON válido, sem mensagens adicionais.